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Frequently Asked Questions

What is the COVID-19 Survey?

Do I have to take part?

What does it involve?

Why it is important?

Can I take part in the latest COVID-19 Survey if I did not take part in previous surveys?

How will I access the questionnaire online?

How do I complete the questionnaire online?

What should I do if I am worried about Coronavirus and its impact?

Who should I contact if I have any problems, queries or concerns?

What happens to the information I give?

How do we keep your information safe?

 


What is the COVID-19 Survey?

We are asking study members to complete a series of short online questionnaires about their experiences during the coronavirus outbreak.  The first survey took place in May and we are now inviting you to take place in the second.  A further survey is planned for later in the year.

The surveys provide study members with an important opportunity to contribute to our national understanding of how the coronavirus is affecting the economy, society, and health.


Do I have to take part?

Like all of our surveys, it is completely voluntary whether or not you choose to take part in these coronavirus surveys.

We will be carrying out the survey at regular intervals during the outbreak. You can choose to take part in some, all or none of these surveys. Taking part in one survey doesn’t mean you have to take part in later ones.

We understand that some people may not want to or be able to take part in surveys at this time.

This does not affect your participation in the main surveys for the study.


What does it involve?

We will contact you by email to invite you to complete a short questionnaire (online or postal). It should only take around 20 to 30 minutes.

The questionnaire covers the impact of the coronavirus outbreak on your health, your family, your social life and your work.

We will ask you to do this at regular intervals throughout the outbreak to see how things change for you. The data will be more valuable the more often you take part.

Answering these questionnaires is voluntary and you can skip over any questions that you cannot or would prefer not to answer.


Why is it important?

The coronavirus outbreak has led to big and sudden changes in how we live our day-to-day lives in the UK. It is a serious and unprecedented event. It will have a lasting impact on many people’s lives.

The answers you give will help researchers understand the impact of the outbreak on people’s lives, and will provide vital evidence on how the lives of people affected can be improved.

The information you have given in previous surveys will greatly improve our understanding of the impact of the outbreak. And as we will be following your lives into the future we can also look at longer-term consequences. For these reasons, your contribution is particularly valuable.


Can I take part in the latest COVID_19 Survey if I did not take part in previous surveys?

Yes, absolutely.  We are now inviting you to take part in the second COVID-19 Survey.  We would love you to take part, regardless of whether you took part in the other surveys.


 How will I access the questionnaire online?

You will receive an invitation by email and by post.

The easiest way to access the questionnaire will be to click the link in your email invitation.  You will then be asked to enter your date of birth and then you will be able to proceed.

If you do not receive an email you can access the survey by visiting www.cohortcovidsurvey.com.  You will need to enter the Unique ID and Password which you will find in your invitation letter and will then be asked to enter your date of birth.


How do I complete the questionnaire online?

You will receive an invitation by email and by post.

The easiest way to access the questionnaire will be to click the link in your email invitation.  You will then be asked to enter your date of birth and then you will be able to proceed.

If you do not receive an email you can access the survey by visiting www.cohortcovidsurvey.com.  You will need to enter the Unique ID and Password which you will find in your invitation letter and will then be asked to enter your date of birth.

You can complete the question using a PC, laptop, tablet or smartphone. You can decide which one you would prefer to use.

We recommend you complete it all in one go. It should take around 20 to 30 minutes to finish. However, if that’s not possible, you can leave it and come back, using the same login details.

As always, answering these questions is voluntary and you can skip over any questions that you cannot or would prefer not to answer.

Once you’ve come to the end of the questions, you can submit your answers, and you won’t be able to edit them again.


What should I do if I am worried about Coronavirus and its impact?

We hope that you and your loved ones are keeping well and healthy during the coronavirus outbreak.

Please follow the latest government advice: www.gov.uk/coronavirus

If you think you may have symptoms of Coronavirus, please follow the advice and guidance from the NHS: www.111.nhs.uk. You can also call NHS by phoning 111 or phone your GP. 

Many people are experiencing difficulties due to the wider impact on the outbreak and restrictions imposed by the government, for example on finances, health and housing.

Many organisations are able to provide support during this difficult time. We have listed important sources of support below.

MIND (National Association for Mental Health)

Offers confidential help on a range of mental health issues.
Telephone: 0300 123 3393 Mon-Fri 9am-6pm
Email: info@mind.org.uk
Website: www.mind.org.uk/

Cruse Bereavement Care

Offers help, including a free counselling service, for bereaved people whatever their age, nationality or beliefs.
Telephone: 0808 808 1677
Email: helpline@cruse.org.uk
Website: www.cruse.org.uk

Citizens Advice Bureau

Helps people resolve their legal, money and other problems.
Website: www.citizensadvice.org.uk


Who should I contact if I have any problems, queries or concerns?

If you have any problems, queries or concerns, please contact Kantar, the organisation who are conducting the surveys on our behalf.  You can email them at cohortcovidsurvey@kantar.com or call them for free on 0800 051 0889.


What happens to the information I give?

The information you give us will be held securely and treated in strict confidence in accordance with the Data Protection Act 2018 and the General Data Protection Regulation. Any information that may identify you, such as your name, your contact details and the contact details of anyone else you give us, will be kept separate from responses to any other questions you have answered.  We hold any information which could identify you securely and never make this available to researchers.

For more details, please see our Privacy Policy.


How do we keep your information safe?

All information collected is treated with the strictest confidence in accordance with the Data Protection Act 2018 and the General Data Protection Regulation (GDPR).

For more details, please see our Privacy Policy.